Returns & Exchanges

At The Formularx, we are dedicated to your skincare journey and want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, we offer a seamless return and exchange process within 15 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our support team with your order number and the specific reason for your return or exchange.

• 2.
  Prepare the Package

  Ensure the product is in its original packaging, unused, and securely sealed to prevent damage during transit back to our facility.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Quality Check & Refund

  Once our dermatological team inspects the returned item, we will process your refund or dispatch your exchange within 5-7 business days.