Frequently Asked Questions
Everything you need to know about our science-backed skincare and your shopping experience.
How long does shipping take?
Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes 3 to 7 business days.
Are your products suitable for sensitive skin?
Yes, our formulations are specifically designed with biocompatible ingredients to be gentle yet effective. However, we always recommend performing a patch test before full application.
What is your return policy?
We offer a 15-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Are The Formularx products cruelty-free?
Absolutely. We are committed to ethical beauty and do not test any of our products or ingredients on animals.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, and various digital wallets to ensure a secure and seamless checkout process.